Delivery & Returns.

Last updated: 11 August 2026

At Just Tap Review, we want your order to arrive safely and for you to be happy with your purchase. This page explains our delivery, cancellation, returns and refund arrangements.

1. Delivery.

We deliver Just Tap Review products to addresses within the United Kingdom. Available delivery options and any applicable delivery charges will be shown during checkout.

We aim to prepare and dispatch orders as quickly as possible. Because some Just Tap Review products may need to be programmed, configured or personalised for an individual business, preparation times may vary.

Any estimated dispatch or delivery times shown on our website are estimates unless we expressly agree otherwise.

If we require information from you to complete your order, such as a review page link, business details, artwork or approval, your order may be delayed until we receive the required information.

2. Delivery Problems & Damaged Parcels.

If your order has not arrived within the expected timeframe, please contact us at hello@justtapreview.co.uk and we will investigate the delivery with the relevant postal or courier service.

If your order arrives damaged, please contact us as soon as reasonably possible after receiving it. Where possible, please include photographs showing the damaged product and its packaging. This will help us assess the problem and resolve it as quickly as possible.

Please keep the product and its original packaging until we have advised you what to do next, as we may need the item to be returned or inspected.

Where a product is damaged in transit, faulty or not as described, we will deal with the matter in accordance with your statutory rights and may arrange a replacement, repair or refund as appropriate.

3. Cancelling an Order.

If you wish to cancel an order, please contact us as soon as possible at hello@justtapreview.co.uk.

If we have not yet started preparing, personalising or producing your order, we will do our best to cancel it and issue any refund due.

For standard, non-personalised products purchased online, consumers may have a legal right to cancel their order within 14 days of receiving the goods, subject to the applicable exceptions under UK consumer law.

Products that are made to your specifications or clearly personalised may be exempt from the usual 14-day cancellation right. This may include products produced with customer-specific printing, artwork or other personalisation.

Your statutory rights are not affected, including your rights where goods are faulty, damaged or not as described.

4. Returns.

If you wish to return an eligible product, please contact us first at hello@justtapreview.co.uk so that we can provide you with return instructions.

Unless the product is faulty, damaged or not as described, you are responsible for taking reasonable care of the product while it is in your possession and for returning it in appropriate packaging.

Where you are exercising a statutory right to cancel an eligible online purchase, the goods should normally be returned within 14 days of notifying us that you wish to cancel.

Unless we agree otherwise or the goods are faulty, damaged or not as described, you may be responsible for the direct cost of returning the goods.

Please do not send a product back to us without first contacting us, as this may delay the processing of your return.

5. Personalised & Configured Products.

Some Just Tap Review products may be made, printed or personalised specifically for an individual customer or business. This may include customer-specific branding, artwork or other bespoke features.

Products that are made to your specifications or clearly personalised may not qualify for the standard consumer cancellation right that applies to many online purchases.

If you believe there is a problem with a personalised product, please contact us at hello@justtapreview.co.uk. Your statutory rights still apply where goods are faulty, damaged or not as described.

If we have made an error when producing or personalising your product, we will work with you to put this right. However, we cannot normally accept responsibility for errors in information, artwork or other content supplied or approved by you.

6. Refunds.

Where you are entitled to a refund, we will process it as soon as reasonably possible and in accordance with your statutory rights.

Refunds will normally be made using the same payment method used for the original purchase, unless we agree otherwise.

Where you validly cancel an eligible consumer order, we will refund the amounts due to you in accordance with applicable UK consumer law. This may include the standard delivery charge where required by law. Additional costs resulting from your choice of a more expensive delivery method may not be refundable.

Where goods are returned because they are faulty, damaged or not as described, we will deal with reasonable return costs and any refund, repair or replacement in accordance with your statutory rights.

We may be permitted by law to make an appropriate deduction from a refund if returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

7. Contact Us.

If you have any questions about delivery, cancellations, returns, refunds or a problem with your order, please contact us at:

Email: hello@justtapreview.co.uk

Please include your order number, where available, and a brief description of your query so that we can assist you as quickly as possible.